Returns & Exchanges

Exchange Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-exchangeable items:

  1. Gift cards

  2. Personal care items

To complete your return, we require a receipt or proof of purchase. Please take a photo of the faulty product together with your proof of purchase and send it to 

We will only replace items if they are defective or damaged and in its original packaging.

To return your item(s), please mail it to:

ChinonetKita, No. 27, Level 1, Jalan Medan Tuanku, 50300 Kuala Lumpur, Malaysia.

You are responsible for the shipping costs for exchanging your item. 


Refunds (if applicable)

ChinonetKita does not offer refunds. All purchases are final. Unless necessary, a store credit will be offered.